ISPCAN International Congress & Rise Up Policy Forum: Join 1,000+ child protection professionals in Melbourne, Australia August 24–27, 2026.

Every Call Matters; Why Child Helplines in Africa are CRITICAL in protecting children

Presented By:

Child Helpline International
Child Helpline International
Somali Federal Republic Ministry
Child Rights Department, Government of Somalia
Uganda child helpline Sauti 116
Sauti 116 (Uganda national child helpline)
Tanzania National Child Helpline (C-Sema)
C-Sema (Tanzania national child helpline)
The Six pillars of success from the Rise Up Policy Forum.

This session explores the critical role of child helplines in strengthening child protection systems across Africa, with a focus on Uganda, Tanzania, and Somalia.

It highlights how accessible, well-resourced, and integrated Child Helpline services serve as a frontline mechanism for preventing, reporting, and responding to violence, abuse, and neglect of children. Despite their importance, child helplines remain underfunded and weakly integrated within national child protection systems.

Through multi-country perspectives, the session will examine practical approaches to strengthening coordination between child helplines and government sectors including social welfare, justice, health, education, and law enforcement. Participants will explore scalable solutions for financing, data integration, and system strengthening. The discussion will emphasize actionable strategies to ensure that every call from a child results in timely and effective protection, reinforcing the role of child helplines as a cornerstone of national child protection frameworks.

Rise Up Session Date and Time:
June 26, 2026 2:00 pm
Country or Region Focus:
Africa
Type of Session:
Panel discussion with case-study presentations and audience Q&A
Public Health Pillar Focus:
Data Driven and Evidence Based Solutions

Speakers

  • Michael Marwa - Regional Rep, AFRICA - CHI, Tanzania
  • John Mugisha - Senior Probation & Welfare Officer, Uganda
  • Mohamed Abdi Ali - Director - Child Rights Department, Government of Somalia

Session Aims

  • To strengthen and scale national child helplines as accessible and effective entry points for integrated child protection services.
  • To promote the establishment of formalized referral pathways between child helplines and key government sectors, including social welfare, police, health, and education systems.
  • To enhance interoperability and coordination of child helpline data systems for improved case management, tracking, reporting, and multi-sectoral response.
  • To build the capacity of frontline responders to deliver timely, child-centred, and coordinated support services for children.

Session Format

Panel discussion with government, regional, and technical experts.
Short case study presentations from Tanzania, Uganda, and Somalia.
Moderated Q&A with participants.
Interactive audience polling on key system-strengthening challenges and solutions.
Open dialogue segment focused on practical implementation barriers and opportunities.